Frequently Asked Questions

Choose a tour on our Safari Tours page and submit the booking form, or reach us directly by phone, WhatsApp or the contact form. We confirm every booking in writing — by email or WhatsApp — before your tour date, including your pickup time.

All safaris include hotel pickup and drop-off, the activities listed on the tour page (such as dune bashing, camel riding or sandboarding), and camp entry. Evening safaris also include a BBQ dinner and live entertainment. Optional add-ons like quad biking or a private vehicle are shown separately at checkout.

Yes. Cancellations made more than 24 hours before pickup are eligible for a full refund; cancellations within 24 hours or no-shows are non-refundable. Date and guest-count changes are possible subject to availability — see our Terms & Conditions for full details.

Yes, group rates are available for larger parties, and reduced pricing applies for children depending on the tour. Message us your group size and preferred date and we'll send a tailored quote.

Yes, complimentary pickup and drop-off is included from most hotels and residential areas across Dubai. Guests staying outside our standard pickup zone (including some areas of Abu Dhabi or Sharjah) may be asked to meet at a nearby landmark or pay a small transfer supplement.

Evening safaris are typically picked up between 2:30–3:30 PM, and morning safaris around 5:00–6:00 AM, depending on your hotel location and the season. Your exact pickup window is confirmed the evening before your tour.

A standard evening safari runs around 6 hours door-to-door, including dune bashing, activities and dinner at camp. Morning safaris run around 4 hours. Exact durations are listed on each tour page.

Yes. All our drivers are licensed, experienced desert drivers and every vehicle is safety-checked before each tour. Seatbelts must be worn at all times. If you are prone to motion sickness or have a heart, back or spine condition, or are pregnant, please tell us before booking.

Most of our camp activities (BBQ dinner, henna, shows) are suitable for all ages. Dune bashing can be intense, so we recommend a gentler drive option for young children, elderly guests or anyone with motion sensitivity — just let us know when booking and we will tailor the route.

Comfortable, breathable clothing and closed shoes are recommended for dune bashing and sandboarding. Bring sunglasses, sunscreen and a light jacket for cooler evenings. We provide bottled water throughout the tour.

Yes — all catering at our camps is halal, and vegetarian and vegan options are available at the BBQ buffet. Let us know about any allergies or dietary requirements when you book.

Soft drinks, tea, coffee and water are included on all tours. Selected VIP and private camps offer a licensed bar with alcoholic beverages — check the specific tour page or ask us before booking if this matters to you.

Cameras and phones are welcome. Drones require prior government permits in Dubai's desert conservation areas, so please contact us in advance if you plan to fly one — unauthorised drone use is not permitted on our tours.